Shipping and& Returns
SHIPPING POLICY
All ITAR Rules & Regulations Apply
Rock-Op Defense will only ship direct to VERIFIED FFL’s or Law Enforcement ONLY!
Please have your selected FFL that will be receiving your firearm send their FFL copy to: sales@rockopdefense.com.
**Please confirm that your FFL can and will receive your firearm and that you are prepared to pay any possible transfer fees!**
If for any reason that your FFL cannot accept your firearm after shipment there will be a 15% of the purchase price restocking fee applied to your order and the difference from the purchase refunded back to you. CALL US IF YOU HAVE QUESTIONS, we are here to help!
Please allow business 2-3 days for shipment to be processed. We are a small shop and these rifles are made to order, so there may be some manufacturing/assembly that has to take place if we don’t have rifles preassembled and in the vault. You will receive a shipping confirmation once your rifle ships! AGAIN, any questions just reach out to us; I’m the owner and the builder, the number rings direct to me for your assurance and convenience!
If for any reason there will be a delay whether it be shipping/logistics side or manufacturing back-order, you will be notified immediately if it isn’t posted on the sales section of the site.
Thank you for choosing Rock-Op Defense for your fighting rifle! The support is greatly appreciated as we continue to grow our brand. You can count on these firearms to do exactly what you expect them to every-single-time!
MAGAZINE RESTRICTIONS
Rock-Op Defense Solutions, LLC follows all state regulations regarding the sale of wHat has been termed as "high-capacity magazines". Due to multiple states and cities now enforcing various magazine restrictions, we will not ship magazines that are restricted in your area with firearms to the states listed below. If the mag that comes with the firearm is not legal in your state or city the magazine will be removed from the shipment. We do not offer custom magazine requests to swap out, ship to another state, refund, pinning of mag, substitutions, dealer approval, etc. We apologize for this but we simply cannot accommodate each and every magazine request with over 30 different laws, regulations, and restrictions impacting states, cities, and local jurisdictions throughout the country. It is the customer's responsibility to be informed of your local laws prior to completing your purchase. Rock-Op Defense Solutions, LLC is not responsible for any issues that may arise with magazines shipped to you or your FFL dealer that may not be legal in your area due to a change in current laws.
1. Magazines Capacity Restrictions as follows:
California: No magazines over 10 rounds
Colorado: No shotgun magazines over 8 rounds. No other magazines over 15 rounds. Local jurisdiction laws may vary.
Connecticut: No magazines over 10 rounds
Delaware: No magazines over 17 rounds
District of Columbia No magazines over 10 rounds
Hawaii: No magazines over 10 rounds that may fit a pistol
Illinois:
· No magazines over 15 rounds to Aurora, IL
· No magazines over 12 rounds to Chicago, IL
· No magazines over 16 rounds to Franklin Park, IL
· No magazines over 10 rounds to Oak Park, IL
· No magazines over 35 rounds to Riverdale, IL
Vermont: No magazines over 10 rounds
Maryland: No magazines over 10 rounds
Massachusetts: No magazines over 10 rounds
New Jersey: No magazines over 10 rounds
New York: No magazines over 10 rounds
Rhode Island: No magazines over 10 rounds
Washington: No magazines over 10 rounds
Magazine Restriction Exceptions
2. All law enforcement sales must be shipped to a department and no orders will be sent directly to a personal address. Law enforcement officers must provide both their credentials and a letterhead signed by their department's authorized T&E or ranking officer/commander stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty.
Return & and Exchange Policy
All Rock-Op Defense Solutions products carry a 100% guarantee against defects in OEM materials and workmanship. If your Rock-Op Defense product shows evidence of these defects, Rock-Op will make every accommodation to fix, repair, or replace it as quickly and conveniently as possible for you! Rock-Op Defense does not warranty products or damage caused to any of our products by the correct or incorrect installation of other manufacturer’s products.
**WHOLE RIFLES UNALTERED AT THE CORE (Barrel, BCG, Upper, Lower, and Fire Control Group - Whole Rifle unmolested - CARRY A LIFETIME WARRANTY AND GO WITH SERIAL NUMBER AND NOT THE JUST THE ORIGINAL OWNER** We will fix it and make it right, PERIOD!
Please use the form below to request a return or exchange.